FAQ

Groups    |    Workspace    |    Vetted Layers    |    Chat    |    General    |    Known Issues

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Q: How can I optimize my ACE experience?
A: The ACE team suggests the following as Internet browsers:

Google Chrome 25 and later
Firefox 18 and later
Safari 5 and later
Internet Explorer 9 and later

Expect an increase in ‘sluggishness’ or slowing down of ACE with an increase in the number of applications [3D Globe, 2D Map, Arctic Map and Web Viewer application windows] open on a Workspace.

Wait for Workspace applications [3D Globe, 2D Map, Arctic Map and Web Viewer application windows] to load before making layer selections.

Wait for shared Workspace or previously saved Workspace to fully load before making any modifications [resizing or moving applications] or typing in chat.

Groups

Q: Why should I join a group in ACE?
A: Joining a group in ACE allows you to share your Workspace with other group members and more easily collaborate with a wide Arctic audience.

Q: How can I join a public group?
A: Public groups on ACE are available for all ACE users to self join.  After logging in with your ACE username and password, click  on the ‘Groups’ tab along the top menu banner in ACE and you will be directed to the ACE groups listing page.  Select a group that you would like to become a member of and click on ‘Subscribe’ in the row of the group that you would like to join.  Next, click on ‘Join’ and you will then receive an email stating your membership to the group is approved.

Training video and Quickstart guide

Q: How can I create a public or private group?
A: Users will need to log in with their user name and password in order to create a group in ACE.  Under the ‘Toolbox’ menu, click on ‘Add content’ and then click on ‘Group’.  From here you will be able to name your group, provide a brief summary of the group’s purpose, make the group public or private and if you would like for the group name to appear on the ACE Groups listing page.  Be sure to save everything.

Training video and Quickstart guide

Q: What is the difference between a public and private ACE group?
A: A public group’s content on ACE is visible to all users and all ACE users can self join public groups.  By joining a public group, you can share ACE workspaces with other group members.  You also must be a member of a public group in order to be able to use the ‘Search’ feature to search for group documents.

Private groups are visible to group members only.  Private group manager and group administrator[s] can add members to a private group. 

Training video

Q: What is the difference between a Group Manager in ACE and a Group Administrator in ACE?
A: An ACE user that creates a group in ACE is automatically designated as the group’s Manager.  The Group Manager cannot be removed from the group and can assign group member[s] to become a Group Administrator.  An ACE Group Administrator can add other ACE users to become members of a public/private group.  The Group Manager can revoke Group Administrator privilege.   Both the Group Manager and the Group Administrator[s] can remove a user from the group.

Q: How can I share a new data layer not already in ACE to my Group’s catalog?
A: After clicking on the ‘Group’ tab, click on the name of the group that you would like to add the data layer.  If, for example, you would like to add a web page to the group’s catalog, select ‘Web Page’ from the ‘Add Content’ column on the group page.  From here you will provide a name for the data layer, brief description, URL and resource theme.  Click ‘Save’ and the web page will be shared within the group.

After this, you can now open a Web Viewer application in a Workspace and select the Group that you saved the new data layer to from the drop down menu at the top of the Web Viewer application.  Now you (and all group members) will be able select that data layer to view.  Only group members that select the Group name from the Web Viewer application can see the data layer name.

Q: How can I share my own research work to a group that I belong to on ACE?
A: ACE does not host data on the ACE servers, however if you provide a link to your research data, you can share the data.

Under the 'ACE Toolbox' menu, click on 'Add content' and select and click what type of content you want to add to the group [KML, WMS, Webpage, etc].  Next you will provide a title and brief summary/description for your catalog entry.  The summary that you provide will also be text that appears if a user hovers their mouse over the catalog entry in 2D Map, 3D Globe, Arctic Map or Web Viewer catalogs.

To share a KML layer, provide the URL [this is true if  you are sharing a webpage or image layer], select an ACE Category and indicate what maps your data will work on [not applicable if you are adding a text document or webpage].  Finally, click 'Save' at the bottom of the screen and the layer will be shared to the group.

Q: What are the default settings for Public and Private group roles and permissions?
A: A group manager and group administrator can add/delete group members from a group. Here is a chart that explains the default group roles and permissions.

Only group owners can:
Remove a group member as a group admin
Delete layers from the group data layer catalog
Set a group as public/private
Edit/delete a group

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Workspace

Q: What is an ACE workspace?
A: An ACE workspace is where a user can select Arctic data layers to view, layer and analyze.  Arctic data layers can be viewed on a 3D Globe, 2D Map, Arctic Map and/or Web Viewer.  A workspace can contain multiple map and web viewer windows.

Q: How can I create an ACE workspace?
A: After logging in with your ACE username and password, click on ‘Workspace’, a menu option located just beneath the ACE banner.  The ACE workspace page will let a user open a previous workspace configuration from an earlier ACE session or create and name a new configuration.  After a user either selects a previous workspace configuration or names a new one, they can select a mapping or web viewer option to open.

Training video and Quickstart guide

Q: How do I save my ACE workspace?
A: A user’s workspace is automatically saved by the ACE tool.

Q: I have a KML/KMZ (or image) file on my computer that I'd like to share with my group.  How can I do this?
A: Click on the group’s name and select ‘KML’ from the ‘Add Group Workspace Content’ option.  Provide a title and summary for the data layer.  Upload the KML/KMZ file and then click on the URL box.  Select the ACE Category and upload the legend information.  Finally, click the ‘Save’ button.

The same procedure can be used for a locally hosted image files that are on your computer's hard drive.

Training Video and Quickstart guide

Q: How can I take a screen capture of my Workspace and share it with other Group members?
A: On a PC computer, locate and press the ‘Print Screen’ button on your keyboard.  Users with Windows 7 or greater can also use the Snipping Tool to perform a screen capture. Crop and save the image in a suitable image format and email the image of your cropped workspace to an ACE user.  More information is forthcoming.

On a Macintosh, choose Command Shift 4, then drag out the rectangular portion of the screen you wish to crop.

Q: I have several data layers displayed on my ACE map, but one of the layers is hidden below another opaque layer.  How do I get that layer to the top to be more easily displayed?
A: Select the ‘Active Layers’ tab at the top of the map pane and then click on the layer you wish to be on the top and simply ‘drag’ that layer to the top of the list.

Q: One of my layers is opaque, how can I change the transparency?
A: Click ‘Active Layers’ tab at the top of the map pane and right click on the selected layer.  Now select and click ‘Layer Properties’; a new small window will open and click on ‘Display’.  A transparency slider will be displayed and you can adjust that layer’s opacity.

Q: I would like to print my 3D Globe, 2D Map, etc application on my Workspace.  How can I do this?
A: Within the 2D Map and Arctic Map, there is a small print button in the upper right corner of the application.  Click on this button and you will be able to print that specific application on your Workspace.  The print button is a feature that is currently only available on the 2D Map and Arctic Map.  In order to print from the Web Viewer or 3D Globe application, use the 'Print Screen' option on your keyboard.

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Vetted Layers

Q: What is ACE Vetted Layers?
A:
ACE Vetted Layers is a public group in ACE that contains all of the public, open access data layers that have been vetted by the ACE team.  Every ACE user is automatically added to ACE Vetted Layers once they create their user account. 

Q: How can I add my data layer to the Vetted Layers group?
A: After logging in with your ACE user name and password, you will click on the ‘Groups’ tab.  Next, click on the ‘ACE Vetted Layers’ group and select and click what type of content you want to request to add to the Vetted Layers group [KML, WMS, Webpage, etc].  Next you will provide a title and brief summary/description for your catalog entry.  The summary that you provide will also be the text that appears if a user hovers their mouse over the catalog entry in the 2D Map, 3D Globe, Arctic Map or Web Viewer catalogs.  You will also be asked to provide a URL [Webpages, KML, WMS types], select an ACE Category and indicate what maps [KML, WMS] your data will work on [not applicable if you are adding a text document or webpage].  Finally, click ‘Save’ at the bottom of the screen and a member of the ACE team will review your data layer for inclusion in the ACE Vetted Layers group catalog.

Training Video and Quickstart guide

Q: How can I share my research data within ACE Vetted Layers?
A:
 ACE does not host data on the ACE servers, however if you provide a link to your research data, you can share the data.

Under the ‘Toolbox’ menu, click on ‘Add content’ and select and click what type of content you want to add to the Vetted Layers group [KML, WMS, Webpage, etc].  Next you will provide a title and brief summary/description for your catalog entry.  The summary that you provide will also be the text that appears if a user hovers their mouse over the catalog entry in the 2D Map, 3D Globe, Arctic Map or Web Viewer catalogs. 

To share a KML layer, provide the URL [this is also true if you are sharing a webpage or WMS data layer], select an ACE Category and indicate what maps [KML, WMS] your data will work on [not applicable if you are adding a text document or webpage].  Finally, click ‘Save’ at the bottom of the screen and a member of the ACE team will review your data layer for inclusion in the ACE Vetted Layers group catalog.

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Chat

Q: What is the difference between a public, password protected and invitation only chatroom?
A: Public chatrooms are open to all ACE users and all public chatroom content can be seen by all ACE users.

Password protected chatrooms require that the ACE user provide a password to enter the chatroom.  Group manager and group members can provide the password to fellow group members via an Announcement in their respective group.

Invitation only chatrooms require an invitation from the chatroom creator to participate in the chatroom.  The invitation can be provided via a one-on-one chat initiated by the chatroom creator.

Q: How can I view the chat history?
A: Click on the newspaper icon within your chatroom.

Quickstart guide

Q: How can I use the ACE chat feature to communicate with someone who speaks a different language?
A: Click on the ‘T’ button next to the ‘Chatroom’ button in the bottom left corner of the screen and select the language you wish your conversation to be translated 

Quickstart guide

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General

Q: Why should I create a user account on ACE? 
A: By creating a user account, it allows you to join groups on ACE, save your ACE workspaces, share your workspace with fellow group members and also allows you to collaborate with a broad Arctic audience.

Q: How can I search the 2D Map, 3D Globe, Arctic Map or Web Viewer catalog for a specific data layer?
A: A 'Search' box is located at the top of each application catalog on the ACE Workspace.

Q: I want to share some of my own KML/KMZ data layers with fellow group members, how can I organize my data so that subfolders display?
A: The ACE team is continuing to work towards allowing KML/KMZ subfolders in the 3D Globe map application in ACE.

Q: How can I delete my ACE user account?
A: On the ACE homepage click on ‘My account’; next click on the ‘Edit’ tab.  Scroll down to the bottom of the page and click on ‘Cancel account’.

Quickstart guide

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Known Issues

Q: Using Google Chrome, the 3D Globe mapping application is always ‘on top of’ all other map application and/or web viewer application and tool tips in my Workspace.  How can I fix this?
A: The ACE team is aware of this problem with the z-index ordering of the 3D Globe map application on the Workspace when a user is using Google Chrome.  This is a recognized problem with the Google Earth plugin on Chrome and not a problem with the ACE tool.

Other known issues:
In Firefox 23.0.1 there is a problem with the Web Viewer application and viewing webpages.  This is how it can be fixed.

Zoom to layer extent may bring you to the center of the layer.  For example, if the layer is extensive, it may bring you to 0 latitude, 0 longitute

Opening a link within a KML/KMZ display (3D Globe) may open outside of ACE.  This is a known issue with the Google Earth plugin on Chrome.

When resizing a map or web view applications, all other applications on your Workspace will 'gray' out.

Chatroom have a popout window, but one-on-one chats do not.

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